Addigy ConnectWise Control (ScreenConnect) Integration

Addigy has a native integration with ConnectWise Control (Formerly known as ScreenConnect).

ScreenConnect is a remote support software solution. With this tool you can quickly and securely access the remote computer screen of your customers.

This provides a Remote Control functionality within the Addigy Cloud Platform to connect to devices.

To enable ScreenConnect Integration within Addigy, navigate to the 'Support > Integrations > ScreenConnect Tile > Review the details and enable the toggle':

• FSI ScreenConnect.
• The ScreenConnect Instance ID is the number/letter combination that appears in parenthesis (see image below). Copy, so you can paste it onto Atera: To locate your ScreenConnect Installer URL (for Windows): Log on to your ScreenConnect Management Console Click on Access (in the side panel) Click Build +. The Build Installer screen appears.
• ScreenConnect is a remote support software solution. With this tool you can quickly and securely access the remote computer screen of your customers.
• If you use LabTech, you get ScreenConnect included. LT will install SC on any computer with an agent, so all of your clients already have a remote access tool installed and ready for use. If you're looking for a wedge, eating up their LogMeIn/GoToMyPC bill is a pretty nice way to get them to stop paying them and start paying you instead.

After the ScreenConnect Remote Control Integration has been enabled, it will start deploying the ScreenConnect client to managed macOS Devices.

The 'ScreenConnect' icon will appear in the Devices page next to each device in the grid, as a selectable option to initiate a remote control session to a specific device:

When the ScreenConnect icon is selected, it will attempt to launch the ScreenConnect Application ('ConnectWiseControl Client.app') on the Addigy Admin users device.

The User Interface will now present an option to download the ScreenConnect Application, if it is not already installed on the admin device:

Note: If the 'ConnectWiseControl Client.app' is not present on the admin device the remote control session will not start.

When the Viewer Application is installed and you launch the session it should successfully launch the ScreenConnect Viewer:

There are additional steps necessary for enabling ConnectWise Control on macOS 10.15 and higher. Please see this information for details. Users will be prompted if the steps are not met as shown below:

Screenconnect Remote

When launching a ScreenConnect Remote Control Session, the device will show the following on the end-users device:

• There will be a notification to the end-user that the computer is being controlled by admin
• The background will in most cases change to 'BLACK' and revert after the session ends (It was previously 'BLUE').
• 'Policies > Policy > Integrations' provides the ability to toggle for user approval and to disable the integration on this specific policy
• A ScreenConnect icon will appear in the menubar with chat, session, and sound options.

If you have an Addigy account and have additional questions, you can create a ticket by emailing support@addigy.com.

Alternatively, you can submit a support request within Addigy.

ScreenConnect provides users with a flexible, web-based solution that can be branded and customized. Change the logo, change the icons, localize the language, even integrate it into your own website. The sky is the limit!

Customize ScreenConnect

ScreenConnect allows for customized branding of the software. This increases the visibility for your company!

300+ Resource Strings

Change 100% of all text associated with the web application. Includes warnings, guest pages, and more.

Enable Functionality

Dozens of different features can be turned on or off from the Appearance tab of Your ScreenConnect installation.

Localize Language

Change ScreenConnect from English to your local language. All resources are available in Default.resx file.

Your Customers, Your Brand

You have complete control over the product branding, allowing administrators to make Your ScreenConnect reflect your corporate brand.

Change the Logo

Connectwise Screenconnect

It is quick, easy and one of the most prominent ways of branding ScreenConnect. No HTML required; just drop in your image, change the link, and now your logo is prominently displayed.

Change the Icon

Through the 'Appearance' tab of Your ScreenConnect, the Administrator can drop in the icon of their choice, which will be displayed on the guest and host side of the connection.

Change the Favicon

It really is the small things that make a big impact. Simply replace the ScreenConnect favicon with your own to wow your customers.

Customize Themes

Branding is more than just your company name and logo; it's a utilization of colors, patterns and other design elements that people associate with your brand. That is why we provide administrators the flexibility to completely modify the theme of the application.

• Several of out-of-the-box themes
• Create your own theme
• Full access to HTML and CSS
• Easily modify existing themes
• Change everything or nothing

What if I'm not a programmer? Can I still do this?

Certainly! CSS editing can be pretty simple. It's typically as straightforward as modifying the color scheme of an existing template.

I have a web developer; will they know what to do?

With a web developer, you can take our fairly simple CSS design and completely overhaul it to look and feel any way you want. There are few limitations on how you can make the page look or additional functionality you can add.

Integrate ScreenConnect

ScreenConnect can be deployed in a variety of ways to make access simple and in line with your existing business processes. Once you have set up ScreenConnect and customized the application, the next step is how you want to direct customers to it.

There are several possible ways for techs and customers to access Your ScreenConnect installation. Some of the more common options are outlined below.

iframe

The HTML tag iframe specifies an inline frame, perfect for embedding Your ScreenConnect into an existing web page.

Subdomain

Set up your DNS (subdomain) to give your team and customers a clean URL for connecting to Your Installation.

Dynamic DNS

For a dynamic IP address, use a dynamic DNS service to obtain a nice URL for accessing Your Installation.

Client Customization

Round out customization by branding the ScreenConnect client. Change the colors, localize the language and disable or enable certain functionalities to what works best for your business.

Screenconnect Client

Application Title

Replace the ScreenConnect name with your company or product name.

Customize Colors

Change our default red and gray to any color combination.

Localization

Every menu item, dialog, and command prompt can be localized.

Disable Functionality

Take advantage of config files to disable/enable client features.

Hide Icon

Choose whether or not an icon for the ScreenConnect client appears in guests' and hosts' system trays.

Disable Balloon

Choose whether or not notification balloons are displayed.

Additional Customization

Wallpaper, blank monitor, and much more.

Advanced Customization and Branding

Although 99% of ScreenConnect can be branded and customized from the Administration/Appearance tab, there are a few elements that retain the product name. For some companies, it may be very important to have 100% branding or the ability to integrate ScreenConnect into your own existing solution or software product.

Via your own code signing certificate, organizations can replace nearly all aspects of the ScreenConnect name and logo. This includes instances of the application name and the code signing certificate prompt when customers first join a session.

Plug-Ins and Scripts

These changes and additions to the web application and client capability are easy to implement and highly versatile.

Screenconnect Logo

Open Architecture

Developers can utilize C++ or .NET to modify ScreenConnect to fit specific processes or implementation needs.

Product Integrations

Integrate with help desk, RMM, ticketing, ITSM, CRM, and similar products, extending product functionality.

Screenconnect Review

OEM and Custom Development

Screenconnect Client Uninstall

ScreenConnect can be integrated or customized to become the remote support, access, or meeting protocol that powers your own existing solution.

Learn More About ScreenConnect Customization

We have a variety of informative knowledge articles ranging in topics from our system architecture to branding and customization. Here are a few you might find useful: